Information Technology is critical to the majority of businesses nowadays. It continues to evolve rapidly, leading to an ever-increasing complexity of customer computing environments, so the need for responsive technical support of all kinds is greater than ever. To address this need, IBM has developed the IBM ServicePac family. Each ServicePac has been created to meet specific customer requirements, protecting their technology investments and minimising system downtime. A wide variety of service and support offerings are available to satisfy all customer needs.

Features & Benefits:

• ServicePacs provide a convenient, affordable way for businesses of all sizes to access a wide range of information technology maintenance options and support services available from IBM.
• With ServicePacs, customers can purchase high-quality defined services that are designed to meet their priorities, requirements and budgets. Each one offers a fixed term, fixed price service solution, which can be ordered and bought at the same time as the corresponding system is purchased.
• Each ServicePac is identified by a part number and is linked to specific machine types and models. Check the catalogue, or ask your Business Partner, for ServicePacs that are appropriate for your purchased machine.

Specification

Product
Product id	566453
Brand	Lenovo
Partnr	61P7663
EAN/UPC code	4053162207981
Features
Number of years	1 jaar
Product type	Upgrade
Type	On-site
Service included	Parts and Labour
Service time (hours x days)	5x9
Response time	4 uur
On-site support	Y
Service level	Hardware Maintenance & Service Upgrade
Compatibility	TotalStorage DS400, System x3850 X5
Including	IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520
Exclusions	Display
Activation	On-site