||IPCX 4.0 STD Seat Qty 1 (agent or supervisor)
Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions - including IP telephony, unified communications, IP video and audio conferencing, and contact center - that is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data). Cisco IP Communications can increase your organization's competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, and enhancing customer loyalty. Cisco IP Contact Center (IPCC) Express Edition - an integral component of the Cisco IP Communications system - offers an integrated, full-featured solution for managing customer contacts with all the benefits of the converged Cisco IP Telephony architecture. Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution. Designed for formal and informal contact centers, IPCC Express delivers sophisticated call routing, contact management, and administration features. Cisco IPCC Express offers ease of installation, configuration, and application hosting. Cisco IPCC Express Edition is designed to enhance the efficiency of any contact center organization by supporting a virtual contact center across multiple sites, simplifying business application integration, easing agent administration, increasing agent flexibility, and providing efficiency gains in network hosting. These features reduce business costs and improve customer response for your contact center. This single-server, integrated contact-center-in-a-box provides integrated ACD, IVR and CTI functionality. Powerful solution features such as multiple site agent and supervisor deployment, scalability to 200 agents, powerful automatic call distributor (ACD) features, such as conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, historical reporting and integrated Interactive Voice Response (IVR) services. IPCC Express provides true integration of ACD and IVR functions and offers a single, integrated service creation environment. Cisco IPCC Express Premium is ideal for full featured formal call center requirements requiring skills-based routing, CTI-based agent screen pop, or integrated self-service application support; it can handle as few as a single agent or as many as 200 agents and 300 full featured IVR Ports.