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Artikel nummerFUJFSPGA3S20ZVYNLMB2
Producent Fujitsu Technology Solutions
Part nummer FSP:GA3S20ZVYNLMB2
Omschrijving SP 3 years On-Site Service 9x5 next business day onsite
response valid in selected countries in Europe Africa
Middle-East and India
EAN/UPC4057185975384
Prijs excl BTW73,14 EUR
Prijs incl BTW88,50 EUR
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Product specificaties ***
Omschrijving 3 years On-Site Service 9x5 next business day
Fujitsu Support Pack and ServiceContract Software
In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services that are sold at the point of sale or any time during product life cycle.

Fujitsu offers support for Fujitsu and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.

Fujitsu Support Pack is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 8 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack."

On-site services
The reported fault is analyzed and the diagnosed technical problem is solved, if possible via remote access. If this is not possible, an on-site service engineer will be sent. If a hardware component fails, the operational readiness will be restored by replacing or repairing the faulty part. The spare parts used are new or as-new. The replaced parts become the property of Fujitsu or of the commissioned authorized service partner.

Service time
9x5 - Local business days and local business hours except legal public holidays
Kenmerken Ondersteuning ter plekke Y
Service-uren (hours x days) 9x5
Servicetype Next Business Day
Soort On-site
Aantal jaar 3 jaar
 
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