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Artikel nummerFUJFSPGB5S20Z00NLSV1
Producent Fujitsu Technology Solutions
Part nummer FSP:GB5S20Z00NLSV1
Omschrijving SP 5y OS 9x5 NBD Rt
  Support Pack 5 years On-Site Service, 9x5, next business day onsiteresponse, valid in selected countries in Europe, Africa,Middle-East and India
Prijs excl BTW300,00 EUR
Prijs incl BTW363,00 EUR
Catalogus verwijzingen:

Product specificaties ***
Omschrijving Support Pack, 5-Year, On-Site Service, Next Business Day Response, 9 hours a day x 5 days per week
Fujitsu Support Pack and ServiceContract Software
In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services that are sold at the point of sale or any time during product life cycle.

Fujitsu offers support for Fujitsu and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.

Fujitsu Support Pack is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 8 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack."

On-site services
The reported fault is analyzed and the diagnosed technical problem is solved, if possible via remote access. If this is not possible, an on-site service engineer will be sent. If a hardware component fails, the operational readiness will be restored by replacing or repairing the faulty part. The spare parts used are new or as-new. The replaced parts become the property of Fujitsu or of the commissioned authorized service partner.

Service time
9x5 - Local business days and local business hours except legal public holidays

Next Business Day
NBD refers to the next Fujitsu business day, e.g. Monday to Friday except legal holidays
Kenmerken Ondersteuning ter plekke Y
Service-uren (hours x days) 9x5
Next Business Day (NBD) Y
Soort On-site
Aantal licenties 1 licentie(s)
Aantal jaar 5 jaar
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