Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.  

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Specification

Product
Product id	999014
Brand	Dell
Partnr	DPVL1_1OS3OS
EAN/UPC code
Features
Number of years	3 jaar
Service type	Basic Onsite
Service included	Parts and Labour
Service time (hours x days)	8x5
Web support	Y
Phone support	Y
Troubleshooting	Y
Parts replacement	Y